Policies


WHEN YOU ARE SHOPPING WITH US YOU ARE AUTOMATICALLY ACCEPTING OUR SALES CONDITIONS. THEREFORE, WE RECOMMEND THAT YOU READ THE FOLLOWING CAREFULLY BEFORE PLACING YOUR ORDER. 

WE ARE HAPPY TO ASSIST OUR CUSTOMERS WITH ALL QUESTIONS, PLEASE EMAIL US AT INFO@STILLWITHYOU.DK. 


SHIPPING


SHIPPING COST WORLDWIDE IS $7. COMPLIMENTARY SHIPPING ON ORDERS OVER $200. PARCELS ARE SENT WITH TRACKING NUMBER AND REQUIRE SIGNATURE UPON DELIVERY. FULL TRACKING DETAILS MIGHT NOT BE AVAILABLE FOR ALL COUNTRIES, PLEASE EMAIL US BEFORE YOU ORDER FOR THE FULL LIST. ORDERS ARE PROCESSED FROM COPENHAGEN.

ESTIMATED SHIPPING TIME COUNTED FROM SHIPPING DATE: 
EUROPE 3-8 WORKING DAYS
INTERNATIONAL  5-14 WORKING DAYS
PLEASE NOTE THAT SOME ORDERS MAY EXPERIENCE CUSTOMS DELAYS. 

ANY ADDITIONAL TAXES AND DUTIES ON INTERNATIONAL ORDERS IS THE RESPONSIBILITY OF THE CUSTOMERIN THE EVENT THAT AN ORDER IS RETURNED TO US DUE TO INCORRECT DELIVERY ADDRESS PROVIDED BY THE CUSTOMER, OR IF LEFT UNCLAIMED, THE FULL COST OF REDELIVERY WILL BE BORNE BY THE CUSTOMER.



RETURNS

WE WILL GLADLY ACCEPT RETURNS OF UNUSED ITEMS WITH ITS ORIGINAL PACKAGING WITHIN 14 DAYS OF RECIPT OF YOUR ORDER. PLEASE EMAIL INFO@STILLWITHYOU.DK TO START THE RETURN PROCESS. 

THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS AND FOR RETURNING THE UNUSED JEWELRY SAFELY. SWY STUDIO IS NOT RESPONSIBLE FOR DUTY REIMBURSEMENT IN THE CASE OF INTERNATIONAL PURCHASES. 

RETURNS THAT DOES NOT MEET OUR RETURN POLICY REQUIREMENTS OR IS LOST IN THE MAILING PROCESS WILL BE DENIED AND HELD RESPONSIBLE BY THE CUSTOMER. ONCE WE HAVE RECEIVED THE RETURNED PRODUCTS, WE WILL INSPECT THEM AND PROCESS THE REFUND WITHIN 72 HOURS.

WE ARE HAPPY TO ASSIST OUR CUSTOMERS WITH ALL QUESTIONS. PLEASE EMAIL INFO@STILLWITHYOU.DK.

AVAILABILITY OF PRODUCTS IS NOT GUARANTEED. IF YOU HAVE ORDERED AN ITEM THAT IS NOT AVAILABLE OR IS DELAYED, WE WILL NOTIFY YOU VIA EMAIL.