If you wish to return your unworn jewelry, you have 30 days, from the day you receive your jewelry, to email us and return it. Custom orders and sale items are final sale. The jewelry must be in their original packaging and unused. Please note that it is the responsibility of the customer that the jewelry is safely returned to us, including any shipping and handling charges to return the item.
We are not responsible for items lost or parcels held by customs due to incorrect customs declaration. You must use a trackable delivery method with insurance for your return.Follow these steps when returning an order:
1. Send an email to firstname.lastname@example.org with your order number and inform us that you wish to return your order.
2. Make sure that the jewellery is packed safely in its original jewelry box and packaging.
3. For orders from outside the EU, you must clarify on the customs declaration on the outside of the package that it is a return and value is 0.
4. Return your order to :